Refund Policy

By placing an order through our website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing@fanaue.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at marketing@fanaue.com.

RETURN PROCESS

To start a return, you can contact us at marketing@fanaue.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. The inspection could take around 5-7 business days. After that, you'll receive a new product without (no return fee) any cost. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at marketing@fanaue.com.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at marketing@fanaue.com.

RETURN SHIPPING FEE

If you would like to return an item please email marketing@fanaue.com. Shipping is at your own expense.

REFUNDS & ORDER CANCELLATION:

If the product is still being processed, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, DHL, or USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.

Disclaimer: These policies are verified for fanaue and able to be used against any claim. Please make sure to read these policies before placing your order.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions, please send us a message to our e-mail marketing@fanaue.com.

Customer Support: -24/7-

Email: marketing@fanaue.com